Warranty & Returns
Customer satisfaction are the top-priority to us at SolidRF.
30-Day Money-Back Guarantee
If you are not satisfied with your purchase for any reason within the first 30 days, you can return your product for a full refund. We ask only that you pay for the return shipping. The product must be in original (new) condition. The product must not have been mounted. Mounted products (such as antennas, coax cables, taps, and splitters) are non-returnable, as the mounting process scratches the product and mounting hardware. Do not mount any product until you have connected and tested the system (a soft-install).
The process is easy:
- Call us or send us an email, let us know you’d like to make a return.
- Ship your SolidRF product back to us(follow instructions), along with your proof of purchase.
- After your product has been returned, you will receive your refund within 5 to 7 business days.
3-Year Warranty
SolidRF includes a 3-year manufacturer’s warranty for all cell signal boosters.(The booster is guaranteed for three years, and the accessories including the bracket antenna are guaranteed for one year). To take advantage of our manufacturer’s warranty, you can simply return your cell phone booster kit to us, along with your dated proof of purchase.
The process is easy:
- Contact our customer support team by email or phone to let us know about your problem.
- We will provide technical support services and help you replace damaged booster or accessories.